Conversation as Currency
Monologue is a thing of the past, right? Not too long ago, it was said that the art of conversation is dead. Since Cluetrain the rhetoric is back, but advertising has yet to join the conversation.
During the last seven days I spoke with people offline at the ITB, Cebit Marketing Solutions Area and the iMedia Summit about change in advertising, or lack thereof. I've come to the conlcusion that most people understand the necessity for change, only a few are active and interrruptive ads are the norm.
If you look around, page impressions and banners are still the currency online, although they're smarter ways. Companies spend enourmous amounts of money on doing exactly that. Knowing that it's a print remnant and it's being sold, something has to be right. What we need is better ideas on how to add relevance. This starts with building better products and services.
The old way is about controlling conversation, building a brand on how the company sees it fit. Take McDonalds, everyone knows they make most of their money with unhealthy food and hire Heidi Klum to tell us how great the chicken gourmet is. And even though McCafe is trying to make up for their sloppy burgers, I haven't seen or heard McDonalds listen. Why should they? They're making tons of money as the world's second largest real estate owner with greasy food.
I'd recommend to read more about Johnny Vulkan and his idea on branded utility and a recent study by PriceWaterHouseCoopers on how conversations will transform business. It's the next currency.

